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Customer Service Representative

2 months ago

Miami, United States Smoothstar Tech Full time
{"Job Title": "Customer Service Representative", "Job Description": "Customer Service Representative Job Summary

Smoothstar Tech is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to TurboTax customers via phone, email, and chat. You will be the primary point of contact for customers, resolving their issues and providing product information.

Key Responsibilities:
  • Provide top-notch customer service to TurboTax customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Research and analyze customer issues, determining the best course of action to resolve the problem.
  • Articulate complex technical information in a clear and concise manner, ensuring customers understand the solution to their issue.
  • Work collaboratively with internal teams to resolve complex customer issues.
  • Meet or exceed performance metrics, including first call resolution, customer satisfaction, and average handle time.
Requirements:
  • 1 year of customer service experience in a call center, retail, or help desk environment.
  • Excellent technical and customer service skills, with a passion for providing exceptional customer experiences.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.", "Company Overview": "Smoothstar Tech is a leading provider of customer service solutions, dedicated to delivering exceptional customer experiences. We are committed to hiring the best talent and providing opportunities for growth and development.", "Contact Information": "For more information, please contact us at [insert contact information]."}