Customer Service Representative
2 days ago
The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving customer concerns in addition to providing service to customers at the bottle dock station. Our Customer Service Representatives are committed to Service, Efficiency and Safety.
Key Responsibilities- Interact with customers via telephone, email, or in person to provide support and information on products or services and serve as a liaison between customers and the company
- Collect and enter orders for new or additional products or services
- Forward customer questions and complaints to the assigned specialist or other appropriate staff
- Field customer questions and complaints; when the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff
- Ensure that appropriate actions are taken to resolve customers' problems and concerns
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Assist customers with filling propane cylinders at the bottle dock station
- Perform other related duties as assigned
- High school diploma or equivalent
- Minimum two (2) years of customer service experience
- Experience in high-volume phone call settings (preferred)
- Experience in the oil and propane industry (preferred)
- Excellent interpersonal, communication, and problem-solving skills
- Service-oriented and the ability to resolve customer grievances
- Proficient with computer skills and the ability to learn and use current and new software
- Proficient with the current Microsoft Office Suite and the ability to learn and utilize different software
- Prolonged periods sitting at a desk, using a phone, and working on a computer
- Must be able to lift up to 50 pounds as needed in order to safely assist with duties around the plant
- Must pass pre-employment screening and background check
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