Customer Service Representative

5 days ago


Miami, United States Leeds Professional Resources Full time

Responsibilities:

- Provide exceptional customer support through phone, email, and chat channels, responding to customer inquiries in a timely and professional manner.

- Utilize a variety of communication skills to effectively communicate with customers, including active listening and clear verbal communication.

- Resolve customer complaints and concerns in a fair and efficient manner, ensuring customer satisfaction and loyalty.

- Accurately document customer interactions using computerized software and tools.

- Collaborate with other customer service representatives to share knowledge and best practices.

- Maintain a thorough understanding of our products and services, as well as our company's policies and procedures.

- Identify and escalate complex customer issues to senior representatives or management as needed.

- Meet or exceed customer service metrics, including customer satisfaction ratings and first call resolution rates.


Requirements:

- Proficiency in English and Spanish language is required.

- 4 years of experience in a call center or customer service environment.

- Excellent phone etiquette and customer service skills.

- Ability to maintain a professional demeanor and maintain customer confidentiality.



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