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Customer Service Representative
2 months ago
Job Location: FL - Miami, FL
Position Type: Full Time
Job Category: Customer Service
DescriptionThe Customer Service Representative is responsible for providing top-notch support to ecommerce customers who contact our team for assistance. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities- Answer customer phone calls with a high level of professionalism and resolve issues efficiently.
- Troubleshoot and resolve customer complaints in a timely manner.
- Monitor and respond to customer emails in a prompt and courteous manner.
- Provide accurate and helpful responses to customer inquiries.
- Process returns and exchanges in accordance with company policies.
- Facilitate warranty claims and exchanges for customers.
- Administer website claims and correspond with marketplace representatives as needed.
- Excellent computer skills, including internet navigation and Microsoft Excel proficiency.
- Typing/keyboarding skills of at least 40 WPM.
- Strong attention to detail and ability to accurately produce repetitive work.
- Prior experience in customer service or call center environment required.
- Excellent verbal and written communication skills.
- High School Diploma preferred.
This position works in an office environment with low to moderate noise levels. Individuals sit for long periods of time while operating a keyboard, working with information on multiple monitors, and communicating via telephone. May involve standing/walking as needed primarily on a level surface throughout the day. May include lifting up to 15 pounds on occasion.
We are an Equal Opportunity Employer.
