Customer Service Representative

24 hours ago


Miami, United States transitionworksllc Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at TransitionWorksLLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling claims, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:

  • Provide front-line customer service to clients via phone, email, and chat
  • Handle claims, including collecting information, processing, and resolving customer inquiries
  • Work closely with internal teams to resolve customer issues and improve customer satisfaction
  • Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction
  • Stay up-to-date with company policies, procedures, and product knowledge

Requirements:

  • High school diploma or equivalent required
  • Minimum 6 months of customer service experience, preferably in a call center environment
  • Excellent communication, problem-solving, and time management skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and proficiency in Microsoft Office

Preferred Qualifications:

  • Experience in a similar customer service role or call center environment
  • Knowledge of insurance products and services
  • Ability to work in a team environment and contribute to a positive team culture

What We Offer:

TransitionWorksLLC offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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