Power Equipment Sales Consultant

2 weeks ago

Saint Joseph, Missouri, United States Family Center Farm & Home Full time

Position Overview
The Power Equipment Sales Consultant is dedicated to providing outstanding customer service while focusing on achieving sales objectives across all Power Equipment sectors. This role demands a thorough knowledge of power equipment, a solid understanding of retail financing, awareness of competing products, and a successful history in building relationships and closing sales. The targeted product categories for this position include, but are not limited to: Tractors, Attachments & Implements, Zero-Turn and Riding Lawn Mowers, Utility Trailers, UTVs, along with all related accessories and parts. As the primary contact for all customer power equipment needs throughout the entire equipment life cycle, including sales, service, and warranty, the Power Equipment Sales Consultant is essential in fostering customer satisfaction and loyalty.

Key Responsibilities

  • Deliver Outstanding Customer Service:
    • Provide friendly, proactive, and professional support to both internal and external customers, addressing inquiries and concerns promptly and effectively.
    • Assist potential customers in identifying power equipment solutions tailored to their specific needs.
    • Guide customers through the retail financing process, ensuring all requirements are met before equipment release.
    • Support customers and store technicians with repair documentation in the Salesforce system, including case creation, part requests, work orders, and warranty claims.
    • Maintain up-to-date customer information in the Salesforce system throughout the equipment life cycle.
  • Manage Daily Operations:
    • Oversee the procurement of various Power Equipment to maintain store inventory and fulfill custom orders.
    • Assist with the receiving, moving, and displaying of power equipment products.
    • Ensure that equipment displays and signage are correctly set and maintained to maximize sales.
    • Follow the Outdoor Merchandising Guide to ensure compliance with company standards.
    • Conduct pre-delivery inspections (PDI) for all applicable equipment.
    • Coordinate the delivery of equipment products to customers as necessary.
    • Maintain accurate tractor inventory in both store inventory systems and Salesforce.
    • Collaborate with mechanics, parts department, and mobile technicians for service and repair coordination.
  • Cross-Training and Store Maintenance:
    • Train other associates to assist power equipment customers effectively.
    • Help maintain the cleanliness of the store exterior and the entire workshop area.
    • Stay informed about the latest developments in power equipment.
    • Exhibit excellent attendance and punctuality.
    • Adhere to company policies and procedures.
    • Perform additional duties as assigned.

Required Skills and Qualifications

  • Exceptional customer service skills with a genuine desire to assist others.
  • In-depth knowledge and operational experience with power equipment.
  • Ability to operate a ladder, pallet jack, and/or forklift.
  • Strong interpersonal skills, including the ability to build rapport, listen actively, and communicate effectively with a diverse range of individuals.
  • Excellent verbal and written communication skills to convey ideas and information clearly.
  • Willingness to adapt to new environments and responsibilities.
  • Ability to work independently without supervision.
  • Proficient in using electronic devices, including tablets, computers, and online applications.
  • Capable of interacting with the team in a fast-paced environment, remaining flexible and resourceful.
  • Familiarity with in-store computer systems, scanning systems, and wireless handheld units.

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