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Administrative Support Services Coordinator
2 months ago
General Job Information
Job Overview
This role is integral to the operations of the DC Department of Human Resources, focusing on providing comprehensive support services in areas such as mail handling, printing, and information technology assistance.
Location
The position is based within the administrative framework of the department.
Key Responsibilities
Printing Services
Acts as the Printing Officer, overseeing the management of the department's printing operations. This includes delivering printing services that support departmental functions and ensuring compliance with federal funding regulations.
Evaluates requests for printing and duplication to ascertain legality and feasibility, while also managing the availability of resources for procurement.
Conducts assessments of printing equipment capabilities and recommends necessary upgrades or consolidations to enhance efficiency.
Mail Management
Responsible for the receipt, sorting, and distribution of incoming mail. This includes determining the appropriate routing based on organizational structure and content.
Maintains logs for sensitive mail types and ensures secure handling of classified materials, including verifying contents and managing discrepancies.
Ensures compliance with security and postal regulations for outgoing mail, including proper documentation and control measures.
Information Technology Support
Responsible for the upkeep of software and security protocols, including installation and maintenance of hardware and software systems.
Troubleshoots hardware and software issues, providing solutions to conflicts and ensuring optimal performance of IT systems.
Conducts regular updates to hardware and software inventories, ensuring accurate tracking of licenses and installations.
Qualifications
A solid understanding of IT hardware and software systems is essential.
Strong analytical skills are required to identify and resolve procedural or factual issues effectively.
The ability to organize and manage diverse tasks while fostering collaboration among team members is crucial.
Security and Compliance
This position is classified as security-sensitive, requiring adherence to strict protocols regarding access to sensitive information and systems.
The incumbent must maintain a valid driver's license and a Common Access Card (CAC) for security purposes.
Work Experience
Relevant experience in administrative support roles, including data management, filing, and mail sorting, is preferred.
Work Environment
The role is primarily office-based, with occasional travel required for mail distribution.
DRUG-FREE WORKPLACE
The DC Department of Human Resources upholds a drug-free workplace policy, subjecting all employees to testing as required.