Customer Service Representative

4 weeks ago


Seattle, Washington, United States TBG | The Bachrach Group Full time
Job Title: Customer Service Specialist

Job Summary:

We are seeking a highly skilled and experienced Customer Service Specialist to join our team at TBG | The Bachrach Group. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients and prospects, handling inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service to clients and prospects via phone, email, and chat.
  • Handle inquiries and resolve issues in a timely and professional manner.
  • Convert inquiries into property tours and appointments.
  • Maintain knowledge of our client's 300+ properties and their amenities.
  • Enter prospect information accurately into Yardi CRM.
  • Ensure detailed notes on guest cards for effective communication.
  • Redirect calls appropriately.
  • Manage and respond to the Yardi CRM queue.
  • Follow up with properties on specials.
  • Handle resident calls and application statuses.
  • Mentor teammates and manage interactions through Zendesk.
  • Participate in team environment positively.

Qualifications:

  • Customer service experience required.
  • 6+ months in our client's contact center or 2+ years in another call center.
  • Property management experience desired.
  • Strong customer service and interpersonal skills.
  • Yardi CRM and ADP experience preferred.
  • Ability to adapt quickly, multitask, and provide creative solutions.
  • Proficiency in Microsoft Office products.
  • Valid drivers license, vehicle, and insurance.
  • Regular attendance and professional appearance required.
  • Compliance with our clients policies and Fair Housing laws.


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