Healthcare Services Coordinator

1 week ago

Seattle, Washington, United States Dental Health Services Full time
Job Title: Healthcare Member Services Specialist/Receptionist

We are seeking a highly skilled and detail-oriented Healthcare Member Services Specialist/Receptionist to join our team at Dental Health Services. As a key member of our team, you will be responsible for providing exceptional customer service to our members, addressing their inquiries, and resolving their concerns in a timely and professional manner.

Key Responsibilities:
  • Provide information and guidance to members, dentists, brokers, and group contacts via phone, email, or in-person.
  • Act as a mediator to resolve problems and concerns, and answer questions based on Dental Health Services company plans, policies, and procedures.
  • Maintain accurate department records and follow up on pending phone logs.
  • Assist dental offices and members in verifying and communicating member eligibility, making arrangements for member second opinions, and authorizing emergency referrals.
  • Answer questions members may have regarding treatment and charges.
  • Provide plan benefit information to existing members and assist in keeping all member information updated in data systems.
  • Research files, check billing, and interface with other departments to collect data necessary to respond to inquiries.
  • Actively seek to identify member problems and work to resolve them in a timely manner, confirming caller satisfaction in all interactions.
  • Greet and welcome guests and visitors, ensuring they register into the facility, are issued a badge, and escorted beyond the reception area by another authorized employee.
  • Answer, screen, and forward incoming phone calls to the appropriate person and/or department to ensure high caller service and support.
  • Ensure the reception area is tidy and presentable, with all necessary stationery and materials.
  • Provide basic and accurate information in-person and via phone/email in a pleasant manner, properly representing the Company to all callers and visitors.
  • Receive and distribute packages and mail, and support return mail processing and data input for correction.
  • Maintain office security by following safety procedures and controlling access via the reception desk.
  • Update calendars, schedule meetings, and maintain/publish the daily Out-Of-The Office list.
  • May arrange travel and accommodations for employees and/or visitors.
  • Perform other clerical receptionist duties such as filing, photocopying, scanning, and faxing.
  • Support other departmental staff and management with special projects as directed and assigned.
Requirements:
  • Minimum of 1-2 years of related experience.
  • High school diploma or equivalent.
  • Some college preferred.
  • Notary (within 3 months of employment).
  • Excellent interpersonal, oral, and written communication skills.
  • Computer literacy is required.
  • Well organized.
  • Detail-oriented.
Preferred Qualifications:
  • Knowledge of dental terminology and procedures.
  • Bilingual English/Spanish.
  • Previous experience in a customer service call center.

We look forward to having you join our team at Dental Health Services

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