Client Services Support Specialist

4 days ago


Durham, North Carolina, United States Banc of California Full time
About Banc of California

Banc of California, Inc. is a bank holding company headquartered in Los Angeles with a wholly-owned banking subsidiary. We provide banking and treasury management services to small, middle-market, and venture-backed businesses.

Job Summary

We are seeking a Client Services Support Specialist to provide front-line support to Client Services Staff, Venture Bankers, and clients in all areas of deposit, loan, and treasury management operations.

Key Responsibilities
  • Provide exceptional customer service and support to clients and internal teams
  • Prepare documents for new accounts and treasury management services
  • Track account opening, documentation, service implementation, and fee collection
  • Process monetary transactions for customer accounts
  • Process account maintenance, updates, and corrections on Horizon
  • Provide research assistance and information to customers
  • Ensure customer document files are up-to-date
  • Support Client Services staff in various ways
Requirements
  • Strong computer skills, including MS Word and Excel
  • Bank data processing mainframe experience
  • Creative and strategic thinking with excellent problem-solving and organizational skills
  • Ability to exhibit professionalism and a positive attitude under pressure
  • Ability to work independently and collaboratively in a team environment
  • Superior oral and written communication skills
  • Ability to meet deadlines and manage expectations
  • Ability to handle multiple priorities, projects, and relationships simultaneously
What We Offer
  • Financial Security: Eligible for a 401(k) plan with a 100% match of the first 4% of contributions
  • Health and Well-being: Comprehensive insurance options, including medical, dental, vision, and more
  • Building and Supporting Your Family: Adoption, surrogacy, and fertility assistance, paid parental leave, and family support solutions
  • Paid Time Away: Eligible for paid vacation days, holidays, and volunteer time off
  • Career Growth Opportunities: Tuition reimbursement, mentorship program, leadership development resources, and more
Equal Opportunity Employer

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, religious creed, denial of Family and Medical Care Leave, disability, marital status, medical condition, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation.



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