Senior IT Operations Specialist

8 hours ago


Annapolis, Maryland, United States Stratum Networks, Inc. Full time
Job Title: Senior IT Operations Specialist

Stratum Networks, a leading information assurance and cybersecurity solutions company, is seeking a highly skilled Senior IT Operations Specialist to join our team. As a key member of our IT operations team, you will be responsible for leading the implementation and deployment of the 1E application across our organization's end-user environment.

Key Responsibilities:
  • Assess and monitor customer end-user experiences using 1E to identify areas for improvement and optimize performance.
  • Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.
  • Develop and implement strategies for continual service improvement and security enhancement initiatives.
  • Utilize analytical tools and metrics to measure and report on end-user experience, performance, and compliance metrics.
  • Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.
  • Ensure compliance with IT policies, procedures, and regulatory requirements.
  • Conduct training sessions and create documentation to educate end-users and IT teams on using 1E effectively.
  • Stay current with industry trends and emerging technologies in end-user experience management and IT operations.
Requirements:
  • Bachelor's degree with 14 years of experience or HS/GED with 19 years of experience in systems engineering.
  • Ability to collaborate effectively with cross-functional teams.
  • Ability to think innovatively and strategically to enable continual service improvement and optimize end-user experiences.
  • Excellent communication and interpersonal skills.
  • Proficiency in using analytical tools and metrics to drive performance improvements and security enhancements.
  • Proven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E application.
  • Strong problem-solving skills and the ability to troubleshoot complex technical issues.
  • Strong understanding of IT operations, including experience with Splunk and SCCM environments.

Stratum Networks is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran's status, or any other classification as required by applicable law.



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