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Senior Member Services Specialist

2 months ago

Annapolis, Maryland, United States CVS Pharmacy Full time
Position Overview

The Senior Member Services Specialist plays a crucial role in supporting the Medicaid Member Services Call Center by managing the returned mail process. This position is essential for ensuring effective communication with members.

Key Responsibilities
  • Assist in the processing of all returned mail from members.
  • Conduct outreach efforts to members to gather accurate contact information.
  • Collaborate with team members to enhance service delivery and member satisfaction.
Qualifications

The ideal candidate will possess strong communication skills and a commitment to providing exceptional customer service. Experience in a similar role within a healthcare or retail environment is preferred.

Why CVS Pharmacy?

At CVS Pharmacy, we are dedicated to improving the health and well-being of our members. Join us in making a difference in the lives of those we serve.