Referral Coordinator
4 weeks ago
Job Summary:
The Floating Hospital is seeking a highly skilled Referral Coordinator to join our team. As a Referral Coordinator, you will be responsible for maintaining ongoing scheduling of referral appointments, tracking and documenting referrals, and providing information to supervisors and referring providers.
Key Responsibilities:
* Maintain ongoing scheduling of referral appointments and track referrals to promote staff awareness of the referral process
* Assemble patient information and provide it to supervisors and referring providers
* Remind patients of scheduled appointments via mail and/or phone
* Schedule patients based on factors such as urgency, patient need, insurance coverage, and provider availability
* Answer telephones and take messages or transfer calls when needed
* Ensure complete and accurate registration, including patient demographic and current insurance information
* Manage daily workload and maintain an organized workspace
Requirements:
* Associate's Degree or higher or equivalent training and/or experience
* At least two years of customer service/problem-solving and front desk/registration/referral experience
* Strong knowledge of MS Office applications and excellent computer skills
* Prior EMR experience desirable
Working at The Floating Hospital:
The Floating Hospital is a Federally Qualified Health Center and the largest provider to homeless families living in family shelters and domestic violence safe houses throughout all five boroughs. We are committed to providing unrestricted healthcare to all who walk through our doors, regardless of immigration and insurance status, or the ability to pay.
Salary: $22.50 per hour
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