Senior Donor Coordinator

4 weeks ago

Long Island City, United States Live On NY Full time
Job Summary

We are seeking a highly skilled Senior Donor Coordinator to join our team at LiveOnNY. As a Senior Donor Coordinator, you will be responsible for effectively screening, triaging, and referring incoming donor-related telephone calls in accordance with established procedures.

You will provide hospital personnel and all callers with prompt, efficient processing of incoming and outgoing calls. Your goal will be to fully optimize organ and tissue referral and donation potential.

You will approach families regarding the process of donation, obtain consent from the family for tissue donation, and coordinate tissue allocation after screening for medical suitability.

As a Senior Donor Coordinator, you will support and foster the mission of the organization and its commitment to organ and tissue donation.

Responsibilities
  • Maintains all the skills required to perform the Donor Coordinator position, including triaging incoming calls, collecting hospital and patient information, evaluating suitability, documenting extensive medical/social history, inputting and reviewing referral information.
  • Immediately directs organ referral calls to appropriate Clinical Referral Coordinator.
  • Discusses screening information with Shift Leader or AOD, as appropriate.
  • Offers families the opportunity to donate in accordance with LiveOnNY's protocols.
  • Interacts with death and grieving families in a caring and professional manner.
  • Maintains authorization and approach levels consistent with at least 90% of departmental goals.
  • Obtains and documents medical/social history provided by next of kin.
  • Places status follow-up calls to hospital staff on pending tissue referrals.
  • Coordinates all aspects required for donation to occur, including coordinating the recovery process with other participating agencies such as eye and skin banks, hospital, medical examiner/coroner, transportation vendors, and funeral home directors.
  • Notifies Tissue Recovery Team Leader and appropriate staff regarding Tissue authorization and donation.
  • Completes a huddle with Shift Leader/AOD on dashboard activities.
  • Makes an initial quality assurance check of completed documentation and assists Donor Coordinators with chart completion.
  • Works with Quality Systems department to ensure all necessary information is provided.
  • Completes required paperwork associated with referrals and shift report for Donor Center Manager.
  • Utilizes medical information from remote EMR access to obtain and evaluate available medical records for tissue/eye suitability.
  • Assists in precepting and offering guidance to new Donor Center staff.
  • Attends and participates in required departmental meetings, trainings, and process improvement initiatives.
  • Completes special projects and data requests as needed.
Qualifications
  • Bachelor's degree in a health-related field or Associate's degree required.
  • 1-3 years related work experience with families and patients in grief/crisis situations required.
  • Strong knowledge of medical terminology and the ability to make sound clinical assessments in crucial situations required.

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