Customer Service Liaison
2 days ago
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Process quote and project bid requests, and provide accurate information to customers
- Acknowledge and respond to customers and business partners in a timely fashion
- Collaborate with the service team to resolve product repairs, work in progress, and billing issues
- Build and maintain strong relationships with customers through effective communication and problem-solving skills
- Utilize active listening techniques to understand customer needs and provide solutions
Requirements
- High school diploma or equivalent
- Previous experience in customer service or a related field is preferred
- Proficiency in using computers and customer management software
- Excellent verbal and written communication skills
- Ability to work well under pressure and prioritize tasks effectively
What We Offer
- Competitive compensation package
- Paid time off and career growth opportunities
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