Dispatch Operations Specialist

3 days ago


Tempe, Arizona, United States Insight Global Full time
Job Title: Dispatch Operation Specialists

We are seeking a highly skilled and experienced Dispatch Operation Specialist to join our team at Insight Global. As a key member of our Driver Support Services team, you will play a critical role in supporting our client's direct internal carriers and drivers, providing day-to-day support for any disruptions they may face.

This is a heavy phone support role, and you will be responsible for taking inbound calls from drivers and carriers, providing solutions to their issues, and filling out work orders for mechanical issues. You will work closely with our team to ensure that our clients receive exceptional service and support.

Key Responsibilities:
  • Provide exceptional phone support to drivers and carriers, resolving issues and providing solutions in a timely and professional manner.
  • Filling out work orders for mechanical issues and ensuring that they are completed in a timely and efficient manner.
  • Working closely with our team to ensure that our clients receive exceptional service and support.
  • Providing day-to-day support for any disruptions our carriers may face, including mechanical issues and other operational challenges.
Requirements:
  • 1+ year of recent relative experience working in a call center for a large enterprise reputable company.
  • Excellent phone presence and strong typing and computer skills.
  • Ability to type and talk on the phone simultaneously.
  • Quick learner and able to work a heavy amount of OT and throughout the holidays.
What We Offer:
  • Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
  • Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:.



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