Professional Development Manager

4 weeks ago


Springfield, Illinois, United States Central Bank of the Ozarks Full time
Job Summary

We are seeking a highly skilled Professional Development Manager to join our team at the Central Bank of the Ozarks. The successful candidate will be responsible for planning, developing, and implementing training and development programs for our employees.

Key Responsibilities
  • Design and coordinate staff training programs based on Bank and employee needs.
  • Analyze training needs through meetings, questionnaires, and surveys in consultation with managers and staff.
  • Make training recommendations based on an understanding of Bank and specific department/work group objectives.
  • Obtain information on work-related external courses and prepare reports on their suitability.
  • Develop training resources, including preparing notes and visual displays from research and subject matter expert information.
  • Investigate available training methods and procedures to determine the most effective manner to conduct programs.
  • Evaluate the effectiveness of training programs using surveys, questionnaires, interviews, and observation.
Requirements
  • Proficiency in providing exemplary training and customer service.
  • Ability to maintain a friendly, positive, professional attitude and resolve difficult situations with tact and diplomacy.
  • Knowledge of training programs, including STEP/Sales and others, as required.
  • Ability to perform personnel administration, including employment interviews, training and development, coaching, counseling, and performance reviews.
Working Conditions

The Professional Development Manager will work in a fast-paced environment and will be required to maintain a neat and orderly work area and ensure that all confidential records are secured and/or disposed of properly.



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