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Administrative Assistant 2

1 month ago

Des Moines, Iowa, United States Iowa Department of Administrative Services Full time
About the Role

We are seeking a highly motivated and skilled professional to join our regulatory department as a Licensing Coordinator (Administrative Assistant 2) within our Professional Licensing Division at our central office in Des Moines, Iowa.

Key Responsibilities
  • Evaluate and process applications for professional licensure.
  • Serve as the point of contact and expert for licensure requirements.
  • Become proficient with the licensing database.
  • Conduct business in a professional, courteous, and approachable manner.
  • Prepare correspondence and respond to varied and detailed requests.
  • Provide training to staff on licensure best practices in accordance with Administrative Rule and Iowa Code.
  • Create standard operating procedures for issuance of licenses for assigned licensing professions.
  • Provide accurate and timely responses about license requirements, application status, and reasons for regulations.
  • Exercise independent judgment in making decisions in accordance with policies, laws, or regulations controlling the agency's operations.
  • Assist visitors and callers to provide technical help on licensing applications.
  • Organize and oversee records of a confidential, complex, or otherwise sensitive nature.
What We Offer

When you join the Iowa Department of Inspections, Appeals, and Licensing, you help to make Iowa safer and healthier, while enjoying an outstanding benefits package. In addition to providing a positive work environment, we offer a great compensation package for all our full-time employees, including:

  • Robust benefits, including excellent health, dental, life, and vision insurance.
  • Teleworking options after the first six months.
  • Generous paid time off, including vacation, paid holidays, and sick leave accrual.
  • Opportunities for professional development.
  • Flexible Spending Accounts for medical and dependent care.
  • Iowa Public Employee Retirement System (IPERS) Retirement Package.
  • Optional 401A plan with employer contribution.
  • Retirement Investors Club (Employer Sponsored Retirement Plan).
  • Employee Assistance Program for support when you need it most.
  • Access to an on-site employee fitness center.
  • Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more).
Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

  • Graduation from an accredited four-year college or university with a bachelor's degree in any field, and experience equal to one year of full-time administrative support or technical support work.
  • A total of five years of education and/or full-time experience where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
  • Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as an Administrative Assistant 1.