Hotel Reception Manager
5 days ago
As a Hotel Reception Manager at The National, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests. Your primary goal is to maximize guest satisfaction by greeting and registering guests efficiently, accommodating room changes, and resolving any issues that may arise.
About the Role
We are seeking an experienced professional with a strong passion for delivering outstanding customer service. You must have excellent communication skills, both verbal and written, and be able to work effectively in a fast-paced environment. Your knowledge of hotel operations and procedures is essential, as well as your ability to multitask and prioritize tasks efficiently.
Key Responsibilities
- Greet and register guests in a friendly and professional manner
- Accommodate room changes and resolve any issues promptly
- Provide information to guests on hotel facilities, services, and amenities
- Work closely with other departments to ensure seamless service delivery
Requirements
- Three years' experience in a similar role in the hospitality industry
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Knowledge of hotel operations and procedures
What We Offer
- An estimated salary of $55,000 - $65,000 per year, depending on experience
- A competitive benefits package, including health insurance and retirement plans
- The opportunity to work in a dynamic and supportive team environment
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