Account Manager
1 month ago
We are seeking a highly skilled and motivated Account Representative to join our team at Kenco Logistics Services, LLC. This role will serve as the primary point of contact for clients, ensuring operational execution to meet or exceed customer and business needs.
Key Responsibilities:
- Develop and maintain strong professional relationships with clients.
- Communicate and respond promptly to clients through various channels.
- Provide daily administrative support to clients and site management.
- Generate custom reports, process documentation, and key metrics.
- Assist with challenging issues and facilitate resolution of escalated matters.
- Manage client projects and special requests as needed.
Requirements:
- College degree or equivalent, with a minimum of 5 years customer service experience.
- Minimum of 1 year of experience in distribution, logistics, or warehousing environment.
- Excellent verbal and written communication, and organizational skills.
- Ability to multi-task in a fast-paced environment.
- Problem-solving skills with attention to detail and follow-up.
- Strong computer skills, including MS Office Suite Software.
Competencies:
- Action Oriented – Taking on new opportunities and tackling challenges with a sense of urgency.
- Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
- Decision Quality – Making good and timely decisions that keep the organization moving forward.
- Optimize Work Processes – Knowing the most effective and efficient processes to get things done.
- Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.
Travel Requirements:
- No travel required.
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