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Customer Service Representative

2 months ago

San Jose, California, United States FastSigns Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at FASTSIGNS of San Jose. As a key member of our sales team, you will be responsible for managing signage and design projects from concept to creation, providing exceptional customer service, and ensuring customer satisfaction.

Key Responsibilities
  • Customer Service: Serve as the first point-of-contact for clients, responding to inquiries, and providing product recommendations and pricing information.
  • Project Management: Create detailed production plans for graphic designers and production crews, ensuring timely and accurate completion of projects.
  • Quality Control: Assist with quality control of sign products to ensure customer satisfaction and maintain high standards of quality.
  • Administrative Support: Provide administrative support, including customer invoicing, store operations, and daily reporting.
Requirements
  • Communication Skills: Possess strong verbal, telephone, and written communication skills, with the ability to effectively interact with clients and team members.
  • Organizational Skills: Demonstrate strong organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Creativity and Design Skills: Possess creativity and an eye for design, with the ability to think outside the box and provide innovative solutions.
Benefits
  • Competitive Compensation: Earn a competitive hourly rate of $21.00 per hour.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, paid vacation, sick pay, and paid holidays.
About FASTSIGNS

FASTSIGNS is a leading provider of sign and graphic design services, with a large network of independently owned locations worldwide. We offer competitive pay, ongoing training opportunities, and a dynamic work environment that fosters growth and development.