Field Service Engineer

4 weeks ago

Kansas City, Missouri, United States Philips Full time
About the Role

We are seeking a highly skilled Field Service Engineer to join our team at Philips. As a Field Service Engineer, you will be responsible for providing on-site, online, and phone support to resolve complex technical problems and product issues for our customers.

Key Responsibilities
  • Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
  • Understand the customer's business and competitive environment; generate service revenue.
  • Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.
  • Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes.
  • Adhere to established training, quality, and safety requirements.
  • Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
Requirements
  • 1+ years of experience in the field or hospital-based service environment or 1+ years' in electromechanical industries is required.
  • Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
What We Offer

We offer a competitive hourly pay range of $22.21 to $38.08, plus overtime eligible. This role also includes company fleet/car, training, and advancement opportunities. In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Equal Employment Opportunity

Philips is an equal opportunity employer committed to a diverse workforce. We are committed to a workplace that is free from discrimination and harassment. We are an affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

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