Senior Solution Analyst

2 days ago


Malvern, Arkansas, United States Oracle Full time
Job Description

The Senior Solution Analyst role is a critical position in the Support Services, Global Services organization. This role is responsible for resolving post-sales customer inquiries via phone and electronic means, providing level three support, and collaborating with cross-functional teams to deliver high-quality solutions.

This role requires strong analytical and technical skills, as well as excellent communication and problem-solving abilities. The ideal candidate will have a strong understanding of cloud solutions, IT support, and application support, as well as experience working in a fast-paced, dynamic environment.

The Senior Solution Analyst will work closely with customers to understand their needs and provide tailored solutions to meet their requirements. This role will also involve collaborating with internal stakeholders to ensure seamless delivery of support services.

The successful candidate will have a strong passion for delivering exceptional customer experiences and a commitment to ongoing learning and professional development.

Responsibilities
  • Provide level three support to customers via phone and electronic means
  • Collaborate with cross-functional teams to deliver high-quality solutions
  • Develop and maintain strong relationships with customers and internal stakeholders
  • Stay up-to-date with industry trends and emerging technologies
  • Participate in ongoing learning and professional development opportunities
Requirements
  • At least 4 years of combined related work experience and completed higher education
  • Strong analytical and technical skills
  • Excellent communication and problem-solving abilities
  • Experience working in a fast-paced, dynamic environment
  • Strong understanding of cloud solutions, IT support, and application support


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