Lead Solution Analyst

2 days ago

Malvern, Arkansas, United States Oracle Full time
Job Description

As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues.

In this role, you will provide guidance and real-time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability.

Handle open service requests that are dispatched, implement fixes, (i.e. writing SQL scripts, and document the case for escalation), analyze the hardware or software problem and write case notes in the tracking system. Work is semi-routine in nature. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. Position may work in a call center environment as needed.

You will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.

Prior working knowledge of or the desire to quickly learn about Oracle products. In addition, you will need to understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment.

An ideal candidate will demonstrate excellent communication skills, demonstrate prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success. Candidate must have at least 4 years total combined related work experience and completed higher education.

Responsibilities
  • Support Oracle Health's internal and external clients by providing outstanding customer service and basic technical support in a call-based environment.
  • Serve as the first line to investigate and resolve client problems received through phone, ticket or other electronic means, triaging and escalating issues by using applicable monitoring and troubleshooting tools.
  • Perform routine, pre-approved changes to client domains.
  • Troubleshoot investigations, reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.
  • Perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers.
About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.

We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

  • Senior Solution Analyst

    2 days ago

    Malvern, Arkansas, United States Oracle Full time

    Job DescriptionThe Senior Solution Analyst role is a critical position in the Support Services, Global Services organization. This role is responsible for resolving post-sales customer inquiries via phone and electronic means, providing level three support, and collaborating with cross-functional teams to deliver high-quality solutions.This role requires...

  • Business Solutions Consultant

    10 hours ago

    Malvern, Arkansas, United States iSoftTek Solutions Inc Full time

    Job OverviewAs a Business Solutions Consultant at iSoftTek Solutions Inc, you will be part of a team building modern Contact Center applications for leading Financial Services customers. Your primary responsibility will be to develop customer use cases, personas, scenarios, workflows, and functional requirements for a Conversation AI platform.You will work...

  • Business Systems Analyst

    3 weeks ago

    Malvern, Arkansas, United States iSoftTek Solutions Inc Full time

    Job SummaryWe are seeking a highly skilled Business Analyst to join our team at iSoftTek Solutions Inc. As a Business Analyst, you will play a key role in building modern Contact Center applications for our leading Financial Services customers.Key Responsibilities:Develop customer use cases, personas, scenarios, workflows, and functional requirements for a...

  • Technical Solutions Specialist

    4 weeks ago

    Malvern, Arkansas, United States Oracle Full time

    Job SummaryAs a Technical Support Analyst II at Oracle, you will play a critical role in delivering exceptional post-sales support and solutions to our customers. This position requires strong technical skills, excellent communication abilities, and a passion for problem-solving.Key ResponsibilitiesProvide technical support to customers via phone, email, and...

  • Business Operations Analyst

    4 weeks ago

    Malvern, Arkansas, United States Exelon Full time

    About ExelonWe're powering a cleaner, brighter future. As a leading energy transformation company, we're driven by a purpose to deliver solutions that make our diverse cities and communities stronger, healthier, and more resilient.Job SummaryWe're seeking a skilled Business Operations Analyst to join our team. In this role, you'll work independently with...

  • Business Systems Analyst

    1 day ago

    Malvern, Arkansas, United States FM Corporation Full time

    Business Analyst RoleFM Corporation is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. Our company helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention...

  • Quality Assurance Analyst

    2 weeks ago

    Malvern, Arkansas, United States CyberTec Full time

    Job Title: Quality Assurance AnalystJob Summary:We are seeking a highly skilled Quality Assurance Analyst to join our team at CyberTec. As a Quality Assurance Analyst, you will be responsible for analyzing, testing, and debugging programs in middleware technology. You will work closely with developers and quality assurance managers to confirm expected...

  • Information Security Senior Analyst

    2 weeks ago

    Malvern, Arkansas, United States Endo International Full time

    About Endo InternationalWe are a global biopharmaceutical company dedicated to developing and delivering life-enhancing products through focused execution. Our mission is to help everyone we serve live their best life.Job DescriptionJob Title: Senior IT Security AnalystJob Summary:The Senior IT Security Analyst will participate in the design, implementation,...

  • Business Analyst

    6 days ago

    Malvern, Arkansas, United States CyberTec Full time

    Job Title: Analyst, Quality AssuranceJob Summary:CyberTec is seeking a highly skilled Analyst, Quality Assurance to join our team. As a key member of our IT department, you will be responsible for analyzing, testing, and debugging programs in middleware technology.Key Responsibilities:Analyze and test programs in middleware technology to ensure they meet...

  • Senior Compliance Analyst

    2 days ago

    Malvern, Arkansas, United States BM Technologies, Inc. Full time

    Job OverviewBMTX is seeking a highly motivated and results-driven Senior Compliance Analyst to join the Compliance Monitoring and Testing Team within the Compliance business unit.The Senior Compliance Analyst will participate in the execution of reviews of various bank products, services, and related control processes in accordance with an established...

  • Cyber Threat Management Analyst

    4 days ago

    Malvern, Arkansas, United States Vanguard Full time

    Job SummaryVanguard is seeking a highly skilled Cyber Threat Management Analyst to join our Global Risk and Security team. As a key member of our Enterprise Security and Fraud sub-division, you will be responsible for identifying and mitigating cyber threats to our operations and clients.Key ResponsibilitiesAssist and respond to cyber security alerts and...

  • Cloud Solutions Engineer

    1 day ago

    Malvern, Arkansas, United States Saxon Global Full time

    Job DescriptionThis is a 12-month contract with Saxon Global. The role is hybrid, with 2 days onsite in Malvern, PA, and 3 days remote. Visa sponsorship is available.Key Responsibilities:Design and implement cloud-based solutions using AWS services such as Lambda, EKS, and EC2.Develop and maintain scalable cloud infrastructure to support real-time and...

  • Information Security Senior Analyst

    4 weeks ago

    Malvern, Arkansas, United States Endo International Full time

    About Endo InternationalWe are a global biopharmaceutical company dedicated to developing and delivering life-enhancing products through focused execution. Our mission is to help everyone we serve live their best life.Job DescriptionJob SummaryThe Sr IT Security Analyst will participate in the design, implementation, and maintenance of controls and IT...

  • Senior Legal Analyst

    1 day ago

    Malvern, Arkansas, United States Vanguard Full time

    Job SummaryAs a Senior Legal Analyst at Vanguard, you will play a critical role in supporting trust administration, including analysis of administrative requirements and preparation of related notices and nonjudicial settlement agreements. You will also be responsible for trust termination management, including risk analysis and preparation of legal...

  • Appian Technical Lead

    2 weeks ago

    Malvern, Arkansas, United States Diverse Lynx Full time

    Appian Tech LeadWe are seeking a highly skilled Appian Tech Lead to join our team at Diverse Lynx LLC. As a key member of our technical team, you will be responsible for leading the development of Appian solutions and ensuring the successful delivery of projects.Key Responsibilities:Lead the development of Appian solutions, including design, development, and...

  • Information Security Senior Analyst

    4 weeks ago

    Malvern, Arkansas, United States Endo International Full time

    About Endo InternationalWe are a global biopharmaceutical company dedicated to developing and delivering life-enhancing products through focused execution. Our nearly 3,000 global team members understand the important role we play in delivering healthcare and are dedicated to supporting each other as we work to bring the best treatments forward.Job...

  • Appian Technical Lead

    4 weeks ago

    Malvern, Arkansas, United States Diverse Lynx Full time

    Job Title: Appian Tech LeadWe are seeking a highly skilled Appian Tech Lead to join our team at Diverse Lynx LLC. As a key member of our team, you will be responsible for leading the technical direction of our Appian projects and ensuring the successful delivery of high-quality solutions.Key Responsibilities:Lead the technical roadmap and take ownership of...

  • AWS Cloud Solutions Engineer

    6 days ago

    Malvern, Arkansas, United States Saxon Global Full time

    AWS Cloud Engineer Job DescriptionThis is a 12-month contract with Saxon Global. The role requires 3 days onsite in Malvern, PA, and 2 days remote. All visa sponsorship is provided, excluding H1B.Key Responsibilities:Design and implement scalable AWS EKS environments.Develop cloud formation templates for AWS services.Build and deploy applications using...

  • Collaboration and Messaging Solutions Engineer

    3 days ago

    Malvern, Arkansas, United States RIT Solutions, Inc. Full time

    Job DescriptionThis role requires a skilled professional to adapt to the needs of our dynamic digital workplace by leveraging Microsoft's O365 platform. As a Collaboration and Messaging Solutions Engineer, you will provide strategic thinking and functional support to enhance capabilities in tenant management, O365 service configuration, and feature...

  • Data Engineer

    5 days ago

    Malvern, Arkansas, United States Saxon Global Full time

    Job DescriptionAs a Data Engineer at Saxon Global, you will play a key role in designing and implementing advanced analytics solutions that drive business growth and improvement. Your expertise in data management, transformation, and integration will enable our clients to make informed decisions and stay ahead of the competition.Key Responsibilities:Design...