Programs and Operations Coordinator

2 weeks ago

Pittsburgh, Pennsylvania, United States Pittsburgh Parks Conservancy Full time
Job Overview

Salary: $45,000-$55,000

Position Title: Operations and Programs Manager

Reports To: Director of Operations and Visitor Engagement

Employment Status: Full Time

FLSA Classification: Exempt

Pittsburgh Parks Conservancy (PPC) Mission:

Enhancing the quality of life for Pittsburgh residents by revitalizing the park system in collaboration with governmental bodies and the community. Our initiatives are executed with a commitment to environmental stewardship, historical integrity, and the diverse needs of our region.

Role Summary:

Under the supervision of the Director of Operations and Visitor Engagement, the Operations and Programs Manager is essential in guaranteeing that the Operations and Visitor Engagement (OVE) department functions effectively while providing an exceptional experience for park visitors. This role involves leading a diverse team of full-time, part-time, and seasonal personnel, ensuring that various park areas and facilities are organized, maintained, and utilized effectively. Key operational responsibilities encompass Schenley Plaza, the Schenley Park Visitor Center, Mellon Square, and the Frick Environmental Center, with potential involvement in other park locations as outlined in the PPC's operational strategy.

Key Responsibilities:

Park Programming Duties:

  • Collaborate closely with the Director of Operations and Visitor Engagement to design, strategize, and execute programming in park areas, including events coordinated by external organizations.
  • Act as a liaison with community stakeholders, local groups, businesses, and other entities to develop impactful park programming and activities.
  • Propose innovative and engaging programs that enhance awareness of the PPC and its mission while activating premium park spaces.
  • Assist the Director of Operations and Visitor Engagement in maintaining adequate staffing levels for events and daily operations.
  • Support the setup and dismantling of programs and events.
  • Establish program reporting systems, including surveys, evaluations, and assessment processes.
  • Collaborate with the PPC's Marketing and Communications team to promote programs, events, and activities.

Park Operations and Administrative Duties:

  • Engage daily with the public to ensure dynamic and welcoming park environments for all visitors.
  • Build and maintain positive relationships with park tenants, vendors, city departments, and partner organizations.
  • Monitor maintenance requirements and provide timely recommendations to the Director of Operations and Visitor Engagement and Senior Manager of Facilities to ensure the safety and comfort of staff and park guests.
  • Coordinate custodial services with the Senior Manager of Facilities.
  • Manage supply tracking and ordering for operational areas, including Schenley Plaza, the Schenley Park Visitor Center, Mellon Square, and the Frick Environmental Center.
  • Maintain inventory logs for supplies in various areas of responsibility, ensuring proper stocking and supply levels.
  • Prepare invoices related to departmental expenses for payment.

Managerial Responsibilities:

  • Recruit, schedule, mentor, train, and evaluate part-time and seasonal OVE staff.
  • Ensure all OVE part-time and seasonal staff possess up-to-date clearances and required training.
  • Foster a professional and inclusive team environment characterized by open communication, diversity, and accessibility.
  • Collaborate with the Director of Operations and Visitor Engagement to monitor departmental budgets and overall financial performance.

Qualifications:

  • Bachelor's Degree from an accredited institution; relevant professional experience may substitute for formal education.
  • A minimum of 5 years of management experience in a fast-paced environment, such as guest services, public recreation, park operations, or theme park operations.
  • A hands-on team player with a visionary approach and adaptability to growth and change.
  • Exceptional verbal and written communication skills.
  • Proficient in Microsoft Office applications.
  • Highly organized, flexible, and capable of completing tasks on time and within budget.
  • Demonstrated ability to maintain composure in high-pressure situations.
  • Willingness to work outdoors in varying weather conditions.
  • Ability and readiness to travel reliably between work sites.
  • Availability to work weekends, evenings, and certain holidays as required.
  • First Aid and CPR certification required (to be obtained within 6 months of employment).
  • Completion of three background clearances within 60 days of hire:
    • Department of Human Services Child Abuse History Clearance; Pennsylvania State Police Criminal Records Check; Federal Criminal History Record Information (CHRI).

Benefits:

The PPC provides a comprehensive benefits package for all full-time employees, including:

  • Health, vision, and dental insurance.
  • Life insurance and short-term/long-term disability insurance at no cost to the employee.
  • Aflac supplemental insurance.
  • Twenty (20) paid vacation days and ten (10) paid company holidays, increasing to twenty-five (25) paid vacation days after three years of service.
  • 403(b) retirement savings plan with an 8% company match.
  • Paid parental leave.
  • Hybrid work model.
  • Opportunities for professional development.
  • Discounts on PPC merchandise.

The PPC is dedicated to fostering a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected characteristics.

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