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Programs and Operations Coordinator

2 months ago

Pittsburgh, Pennsylvania, United States Pittsburgh Parks Conservancy Full time
Job Overview

Salary: $45,000-$55,000

Position Title: Operations and Programs Manager

Reports To: Director of Operations and Visitor Engagement

Employment Status: Full Time

FLSA Classification: Exempt

Pittsburgh Parks Conservancy (PPC) Mission:

Enhancing the quality of life for Pittsburgh residents by revitalizing the park system in collaboration with governmental bodies and the community. Initiatives and programs are executed with consideration for environmental sustainability, historical integrity, and the diverse needs of our region.

Role Summary:

In this pivotal role, the Operations and Programs Manager collaborates closely with the Director of Operations and Visitor Engagement to ensure the effective functioning of the Operations and Visitor Engagement (OVE) department. This position is responsible for leading a diverse team comprising full-time, part-time, and seasonal personnel, while ensuring that various park areas and facilities are organized, well-maintained, and actively utilized. Key operational responsibilities encompass Schenley Plaza, the Schenley Park Visitor Center, Mellon Square, and the Frick Environmental Center, with potential duties at other park sites as needed.

Key Responsibilities:

Park Programming Duties:

  • Collaborate with the Director of Operations and Visitor Engagement to strategize and execute programming within park areas, including events coordinated by external organizations.
  • Act as a liaison with community stakeholders, local groups, businesses, and other entities to develop impactful park programming and activities.
  • Propose innovative and engaging programs that enhance awareness of the PPC and its mission while activating high-quality park spaces.
  • Work alongside the Director to ensure adequate staffing for events and daily operations.
  • Assist in the setup and dismantling of programs and events.
  • Develop systems for program reporting, surveying, evaluation, and assessment.
  • Collaborate with the PPC's Marketing and Communications team to promote programs, events, and activities.

Park Operations and Administrative Responsibilities:

  • Engage daily with the public to maintain dynamic and welcoming park environments for all visitors.
  • Build and nurture positive relationships with park tenants, vendors, city departments, and other partners.
  • Monitor maintenance requirements and provide timely recommendations to ensure the safety and comfort of staff and park visitors.
  • Coordinate custodial services with the Senior Manager of Facilities.
  • Manage supply tracking and ordering for operational areas, including Schenley Plaza, the Schenley Park Visitor Center, Mellon Square, and the Frick Environmental Center.
  • Maintain inventory logs for supplies in various areas and ensure appropriate stock levels.
  • Prepare invoices related to departmental expenses.

Managerial Duties:

  • Recruit, schedule, mentor, train, and evaluate part-time and seasonal OVE staff.
  • Ensure all part-time and seasonal staff possess up-to-date clearances and necessary training.
  • Foster a professional and inclusive team environment characterized by open communication, diversity, and accessibility.
  • Collaborate with the Director on tracking departmental budgets and overall financial performance.

Qualifications:

  • Bachelor's Degree from an accredited institution or equivalent professional experience.
  • A minimum of 5 years of management experience in a fast-paced environment, particularly in guest services, public recreation, park operations, or theme park operations.
  • A proactive team player with a visionary approach and adaptability to change.
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Office applications.
  • Highly organized, flexible, and capable of completing tasks within deadlines and budgets.
  • Demonstrated ability to maintain composure in high-pressure situations.
  • Willingness to work outdoors in various weather conditions.
  • Ability to travel reliably between work sites.
  • Availability to work weekends, evenings, and certain holidays as required.
  • First Aid and CPR certification required (to be obtained within 6 months of employment).
  • Three background clearances are required within 60 days of hire.

Benefits:

The PPC provides a comprehensive benefits package for all full-time employees, including:

  • Health, vision, and dental insurance.
  • Life insurance and short-term/long-term disability insurance at no cost to the employee.
  • Aflac supplemental insurance.
  • Twenty (20) paid vacation days and ten (10) paid company holidays, increasing to twenty-five (25) paid vacation days after three years of employment.
  • 403(b) retirement savings plan with an 8% company match.
  • Paid parental leave.
  • Hybrid work model.
  • Opportunities for professional development.
  • Discounts on PPC merchandise.

The PPC is dedicated to fostering a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected characteristics.