Patient Services Representative

12 hours ago


Albuquerque, New Mexico, United States Presbyterian Healthcare Services Full time
Job Summary

We are seeking a skilled Patient Services Representative to join our team at Presbyterian Healthcare Services. As a key member of our call center team, you will be responsible for providing exceptional customer service to our patients and providers, addressing their questions and concerns related to insurance benefits, coverage, and premiums.

Key Responsibilities
  • Respond to inquiries from patients and providers regarding insurance benefits, coverage, and premiums.
  • Assist with eligibility and demographic changes, ID card requests, and PCP assignments.
  • Provide accurate and timely information to patients and providers regarding their insurance benefits and coverage.
  • Collaborate with internal teams to resolve complex issues and ensure seamless customer experience.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience in a healthcare setting preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Why Join Our Team?

At Presbyterian Healthcare Services, we are committed to delivering exceptional patient care and service. As a Patient Services Representative, you will have the opportunity to make a meaningful impact on the lives of our patients and providers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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