Beverage Service Specialist

2 weeks ago


Pensacola, Florida, United States Innisfree Hotels Full time

At Innisfree Hotels, we pride ourselves on fostering a supportive environment where our staff are appreciated and listened to.

We are on the lookout for a motivated Cocktail Server who will play a vital role in providing our guests with an outstanding dining experience. This position involves engaging with patrons, taking drink orders, offering suggestions, processing transactions, and ensuring overall guest satisfaction.

Key Responsibilities:
  • Exhibit a friendly and service-focused demeanor towards guests and coworkers.
  • Contribute to a positive workplace atmosphere by addressing conflicts with composure.
  • Interact with guests to enrich their experience.
  • Confirm customer age and suggest cocktail options.
  • Enter orders into the POS system, deliver food, and support fellow servers.
  • Accurately process payments and manage tabs.
  • Monitor guest experiences to guarantee satisfaction.
  • Prevent excessive consumption and verify identification.
  • Stay informed about hotel events and relay information to guests.
  • Address guest complaints and resolve issues effectively.
Qualifications:
  • High school diploma or equivalent is required.
  • At least 1 year of experience in serving and customer service.
  • Effective communication skills in English are essential.
  • Familiarity with reservation and POS systems is preferred.
  • Detail-oriented with strong multitasking abilities.
  • Ability to collaborate effectively within a team.

Innisfree Hotels is dedicated to the growth of its employees and seeks individuals who embrace challenges and appreciate the company's values.



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