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Beverage Service Specialist

2 months ago


Pensacola, Florida, United States Innisfree Hotels Full time

At Innisfree Hotels, we pride ourselves on fostering a supportive and inclusive environment where every team member is appreciated.

We are on the lookout for a dedicated Cocktail Server who will play a vital role in delivering an outstanding dining experience for our patrons. The position involves engaging with guests, taking beverage orders, offering suggestions, processing transactions, and ensuring overall guest satisfaction.

Primary Duties:
  • Exhibit a warm and service-focused demeanor towards guests and fellow staff.
  • Contribute to a harmonious workplace by addressing conflicts with poise.
  • Interact with guests to enrich their overall experience.
  • Confirm guest age and suggest appropriate cocktails.
  • Enter orders into the point-of-sale system, deliver food, and support other servers.
  • Accurately process payments and manage tabs.
  • Observe guest interactions to ensure a pleasant experience.
  • Prevent excessive consumption and verify age through identification checks.
  • Stay informed about hotel happenings and relay information to guests.
  • Address guest concerns and resolve issues efficiently.
Requirements:
  • High school diploma or equivalent is mandatory.
  • At least 1 year of experience in serving and customer service is essential.
  • Proficient communication skills in English are required.
  • Familiarity with reservation and POS systems is advantageous.
  • Attention to detail and ability to handle multiple tasks are crucial.
  • Capability to collaborate effectively within a team.

Innisfree Hotels is dedicated to nurturing its workforce and seeks individuals who embrace challenges and appreciate the company’s values.