Program Coordinator

3 hours ago

Detroit, Michigan, United States OneMagnify Full time
Program Administrator Job Description

We are seeking a highly motivated and detail-oriented Program Administrator to join our team at OneMagnify. As a Program Administrator, you will play a critical role in supporting Client Operations - Program Support in delivering high-quality work associated with various client deliverables.

Key Responsibilities:
  • Support Client Operations - Program Support by answering inbound customer calls and performing outbound follow-up calls to deliver program information or acquire additional details to assist with needed resolutions.
  • Connect with OneMagnify team members and external customers via phone and email/case management.
  • Verify program eligibility using provided tools and database systems.
  • Create and follow-through on critical issue cases.
  • Support OneMagnify's quality standards, policies, procedures, and work instructions as outlined in the company quality management system documentation.
  • Handle confidential data, including social security numbers and personal identifiable information.
Requirements:
  • Excellent communication skills, both written and verbal, with proactive follow-up.
  • Motivation to be detail-oriented while effectively multi-tasking in a fast-paced environment.
  • Personable and energetic approach with a strong emphasis on customer/colleague correspondence.
  • Proficiency in Microsoft Office applications, including Microsoft Outlook, Word, and Excel.
  • High school diploma or general education degree (GED), or relatable experience and/or training.
What We Offer:

We offer a comprehensive benefits package, including medical, dental, 401(k), paid holidays, vacations, and more. We are an equal opportunity employer and are committed to providing a workplace that is free of discrimination and intolerance. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive benefits and privileges of employment.

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