Patient Care Advisor

1 week ago


Lenexa, Kansas, United States Navy Times Full time

Position Overview:

The Customer Care Representative plays a vital role in ensuring client satisfaction by managing all incoming customer communications via phone. This position involves making outbound calls to clients in accordance with established procedures.

Key Responsibilities:

  1. Address all customer inquiries related to patient results, test services, and any service-related concerns.
  2. Communicate laboratory results to clients and patients following established protocols.
  3. Maintain accurate documentation of all interactions and ensure comprehensive record-keeping.
  4. Engage with clients to resolve routine issues concerning patient testing and result reporting.
  5. Provide education and support to clients regarding laboratory processes.
  6. Recognize the significance of Quality Service and understand its measurement.
  7. Perform additional duties as necessary to fulfill customer needs.

Qualifications:

Education: A minimum of a high school diploma or equivalent is preferred.

Experience: Previous experience in a medical or customer service environment is advantageous.

Skills:

  • Ability to collaborate effectively within a team.
  • Strong organizational capabilities.
  • Composure in high-pressure situations.
  • Adherence to company policies and procedures.
  • Proficiency in operating standard office equipment and computer systems.
  • Integrity and a commitment to core values.

Equal Opportunity Statement: Navy Times is an Equal Opportunity Employer, welcoming applicants from diverse backgrounds.



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