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Financial Patient Advisor

2 months ago

Lenexa, Kansas, United States Overland Park Regional Medical Center Full time

Position Overview

Schedule: Monday - Friday 8am-4:30pm

Are you seeking a rewarding career as a Financial Counselor in the healthcare sector? Overland Park Regional Medical Center, a key player in HCA Healthcare, is looking for a dedicated individual to fill this vital role.

Employee Benefits

At Overland Park Regional Medical Center, we provide a comprehensive rewards package designed to enhance the health, life, career, and retirement of our employees. Our offerings include:

  • Extensive medical coverage with minimal out-of-pocket expenses, including prescription drug and behavioral health services, along with complimentary telemedicine and AirMed medical transport.
  • Options for dental and vision coverage, life and disability insurance, flexible spending accounts, and various supplemental health plans.
  • Access to free counseling services and resources for emotional, physical, and financial wellness.
  • 401(k) plan with a 100% match on contributions ranging from 3% to 9% based on tenure.
  • Employee Stock Purchase Plan with a 10% discount on HCA Healthcare stock.
  • Support for family planning through fertility benefits and adoption assistance.
  • Referral services for childcare, eldercare, and home services.
  • Consumer discounts and financial readiness assistance.
  • Educational support, including tuition reimbursement and scholarships.
  • Recognition programs for employee achievements.
  • Time Away From Work Program, offering paid time off and family leave.
  • Employee Health Assistance Fund providing free coverage based on income.

Note: Eligibility for benefits may vary by location.

Our team is a compassionate and committed group of professionals. If you are passionate about enhancing patient experiences and are dedicated to the well-being of others, this position may be the right fit for you.

Key Responsibilities and Qualifications

As a Financial Counselor, your primary duties will include:

  • Daily review of the Financial Clearance Worklist and interaction with in-house patients.
  • Collecting estimated patient liabilities and clearly explaining financial responsibilities.
  • Collaborating with external agencies to secure financial coverage for patients.
  • Providing estimates to patients and/or healthcare providers as needed.
  • Generating daily insurance verification and precertification reports, coordinating with relevant departments.
  • Adhering to established cash handling policies.
  • Utilizing online systems and phone inquiries to determine insurance benefits.
  • Assisting patients with payment arrangements and financial applications.
  • Contacting employers for verification of employment and insurance status when necessary.
  • Escalating concerns to the Patient Access Manager/Supervisor as needed.
  • Documenting insurance information in the hospital information system.
  • Maintaining professionalism and delivering exceptional customer service.
  • Conducting financial analyses and collecting estimated patient liabilities.
  • Following up with patients for necessary documentation.

Qualifications:

  • High school diploma or GED preferred.
  • Minimum of 1 year of relevant experience required.
  • Proficiency in Microsoft Office applications.

Parallon offers comprehensive revenue cycle management services for HCA Healthcare, ensuring effective patient account resolution. We are committed to ethical practices and community support, having invested significantly in charitable care and services.

If you are looking for a fulfilling opportunity that promotes personal and professional growth, we encourage you to consider this Financial Counselor position.

We are an equal opportunity employer and value diversity within our organization.