Pet Paradise Resort Front Desk Supervisor Position

6 days ago


Lawrenceville, Georgia, United States Pet Paradise Resort Full time
Job Title: Front Desk Supervisor at Pet Paradise Resort

About the Role:

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Pet Paradise Resort. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, leading and training our Front Desk Associates, and ensuring the smooth operation of our front desk functions.

Key Responsibilities:

* Provide direct supervision and training to Front Desk Associates
* Assist the management team with training, coaching, and conducting employee performance reviews
* Report and document any potential hazards or behavioral problems involving guests or employees
* Assist with front desk functions, including check-ins, check-outs, and customer service issues
* Perform additional duties as required by the management team

Requirements:

* Two years or more in a customer service role
* Prior supervisory experience preferred
* Strong organizational, cash management, and sales skills
* Comfortable leading by example and handling physical labor
* Exceptional communication and interpersonal skills
* Flexibility to work a variety of schedules, including days, nights, weekends, and holidays

What We Offer:

* Competitive hourly rate
* Opportunities for advancement and career development
* Comprehensive benefits package, including health, dental, and vision insurance
* Paid time off and 401(k) savings plan
* Employee assistance program and mental health benefits

About Pet Paradise Resort:

We are a full-service pet care destination dedicated to providing premium care for pets and their parents. Our resort-style pet day camp and care, professional pet grooming, low-stress veterinary care, and overnight boarding services are designed to give pets the happiest, healthiest, longest life possible. Join our team and be part of a dynamic and growing company that is passionate about pet care and customer service.

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