Front Desk Ambassador
1 week ago
We are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.
Key Responsibilities- Deliver exceptional guest service, ensuring a positive and memorable experience for all visitors.
- Act as an ambassador for the building, greeting guests with a smile and enthusiasm, and coordinating game rentals, merchandise sales, and telephones.
- Manage the front desk and host station, maintaining a clean and organized environment, and ensuring all menus are stocked and properly cleaned and maintained.
- Process transactions accurately and efficiently, handling cash, credit card payments, and gift card sales.
- Assist other team members as needed, providing support and ensuring seamless service delivery.
- Monitor and manage wait times, communicating information to guests, team members, and managers as needed.
- Deliver silverware to guests as they are seated, and ensure timely and accurate calculations of bill transactions.
- Complete To Go order transactions for guests, ensuring accuracy and efficiency.
- Sell merchandise from the front desk, if applicable.
- High school diploma or equivalent required.
- Previous experience in retail, customer service, or a related field preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Ability to lift and carry up to 30 pounds, and stand for long periods of time.
- Availability to work a variety of shifts, including days, nights, and weekends.
- Competitive hourly rate, ranging from $7.25 to $11.25 per hour.
- A comprehensive benefits package, including medical, dental, vision, and 401(k) options.
- Opportunities for career growth and professional development.
- A fun and dynamic work environment, with a team-oriented culture.
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