
Front Desk Associate
6 days ago
At Dave & Buster's, we're looking for a Front Desk Host to create an unforgettable experience for our guests. As a key member of our team, you'll be responsible for delivering exceptional service, ensuring a positive first impression, and setting the tone for an amazing visit.
Key Responsibilities:
- Provide top-notch customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
- Manage the front desk and host station, maintaining a clean and organized environment, and ensuring all necessary supplies are stocked.
- Coordinate game rentals, merchandise sales, and telephones, ensuring seamless communication and a smooth guest experience.
- Work closely with the management team to address any issues or concerns, and implement solutions to improve guest satisfaction.
- Assist with table turn timing, scouting open tables, and bussing and cleaning tables as needed.
- Manage wait times, communicate information to guests, team members, and managers, and ensure a positive experience for all.
- Process transactions, handle cash and credit transactions, and maintain accurate records.
- Participate in merchandise sales, if applicable, and maintain a favorable working relationship with all team members.
- Meet and greet guests, ensuring a warm and welcoming atmosphere, and bid farewell to guests, ensuring they leave with a positive impression.
Requirements:
The ideal candidate will possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and maintain a positive attitude in the face of challenges. If you're a team player who is passionate about delivering exceptional guest experiences, we want to hear from you
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member will regularly be required to:
- Work days, nights, and/or weekends as required.
- Work in a noisy, fast-paced environment with distracting conditions.
- Read and write handwritten notes.
- Lift and carry up to 30 pounds.
- Move about the facility and stand for long periods of time.
- Walk or stand 100% of shift.
- Reach, bend, and stoop frequently.
Compensation:
Compensation is from $7.25 - $11.25 per hour.
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