Front Office Supervisor

3 weeks ago


Lawrenceville, Georgia, United States Peachtree Hospitality Management Full time

Front Office Supervisor Job Summary

The Front Office Supervisor at Peachtree Hospitality Management is responsible for overseeing the daily operations of the front desk team to ensure exceptional guest satisfaction and quality service. Key responsibilities include supervising daily shift processes, training and directing team members, resolving customer issues, and building strong relationships with other departments.

Key Responsibilities:

  • Supervise daily shift processes to ensure all team members adhere to standards operating procedures.
  • Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.


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