Client Success Assistant Manager

1 week ago


Stoughton, Massachusetts, United States PEAK Event Services Full time
Job Type

Full-time

Description

About Us

PEAK Event Services stands as the leading event rental and tenting provider in the Northeast. Joining our team means becoming part of a dedicated group that brings significant moments to life. At PEAK, we take pride in creating memorable experiences for our clients, blending strategy, creativity, and determination to overcome the unique challenges each event presents. Our commitment to excellence ensures that we deliver seamless events while fostering opportunities for growth and joy.

What You'll Do

The Client Success Assistant Manager plays a pivotal role in the leadership of our sales team, focusing on the onboarding of new team members through comprehensive product and system training, as well as assisting in the management of the sales team.

Our objective is to provide prompt responses to our clients while empowering our team to make informed decisions as their expertise develops.

This position encompasses guiding the team in account management, overseeing sales activities from initiation to closure, ensuring order accuracy within our systems, and addressing inventory inquiries.

This role requires swift, data-driven decision-making and collaboration with clients and sales consultants, as well as partnership with various departments to enhance customer satisfaction.

The Assistant Manager is tasked with strengthening client relationships, analyzing account growth, coaching the team for strategic decision-making, generating revenue, and achieving long-term objectives aligned with our company’s vision and values.

The ideal candidate will have a proven history of personal sales ranging from $2.5M to $3M+ or managing a multi-million dollar revenue budget.

Success in this role demands clear communication skills, a collaborative spirit, and a readiness to assist when necessary. Our management approach emphasizes teamwork in problem-solving, with this position reporting to the Director of Sales.

The Day-to-Day

  • Manage staff scheduling to meet business needs.
  • Assist in finalizing and maintaining Standard Operating Procedures (SOPs).
  • Become proficient in Point of Rental, Salesforce, Vonage, and Power BI.
  • Provide guidance and solutions to the sales team for informed client decisions.
  • Mentor and coach junior team members to cultivate future leaders in the event industry.
  • Observe and coach sales processes to enhance workflow efficiencies.
  • Collaborate with the Sales team on client account evaluations.
  • Create workflows and reports using Salesforce and Vonage.
  • Support order entry and phone assistance as required.
  • Contribute to presentations and training for sales meetings.
  • Work with senior management to devise strategies and meet sales targets.
  • Oversee training schedules for new hires and retraining as necessary.
  • Conduct one-on-one meetings with goal-setting and annual evaluations.
  • Engage with all departments to gain a comprehensive understanding of business operations.

What We're Looking For

  • Bachelor's degree and/or 3-5+ years of experience in a customer-facing role within the hotel/venue/event sector.
  • 5+ years of experience in the event rental industry is advantageous.
  • Prior management experience is preferred.
  • Strong dedication to exceptional customer service.
  • Understanding of operations in high-volume companies and the integration of sales strategies.
  • Knowledge of the event planning process and execution of successful events.
  • Ability to thrive in a fast-paced and dynamic environment.
  • Demonstrated flexibility and a proactive, solution-oriented mindset.
  • Strong verbal, written communication, and presentation abilities.
  • Excellent decision-making and problem-solving capabilities.
  • Outstanding organizational and project management skills.
  • Capacity to manage multiple tasks effectively.
  • Proven negotiation skills and confidence in client interactions.

Why You'll Like Working Here

  • Competitive compensation package including salary and commissions.
  • Support for personal well-being and work-life balance.
  • Frequent celebrations of achievements.
  • Encouragement for community involvement and volunteerism.
  • Commitment to fostering an inclusive and diverse workplace culture.

Compensation and Benefits

  • Annual salary range of $65,000 - $75,000 plus commissions.
  • Comprehensive medical, dental, and vision insurance.
  • Company-paid basic life and AD&D insurance.
  • Short-term and long-term disability insurance.
  • Access to telehealth and wellness programs.
  • Flexible spending accounts (FSAs).
  • Employee assistance program.
  • Travel assistance services.
  • 401K retirement plan with employer matching.

More About Us

  • We are more than just an event rental company; our PEAK Code guides our daily operations.
  • We believe in collaborative problem-solving to overcome challenges and achieve success together.
  • Respect is at the core of our relationships, and we hold ourselves accountable to the highest standards.
  • We actively support our communities through sponsorships, volunteering, and donations.
  • Our commitment to detail and excellence allows us to exceed client expectations.

PEAK is an EEO Employer. We value diversity and seek candidates who will enhance our culture, fostering a workplace where everyone feels a sense of belonging.



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