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Financial Center Operations Leader

2 months ago

Stoughton, Massachusetts, United States Bank of America Full time
Financial Center Operations Leader

Overview:

At Bank of America, our mission is to enhance financial well-being through meaningful connections. We are committed to Responsible Growth, which reflects our dedication to our clients, employees, communities, and shareholders.

We prioritize creating an inclusive and diverse workplace, ensuring that all team members feel valued and supported. Our investment in employee well-being includes competitive benefits aimed at promoting physical, emotional, and financial health.

Join us in a role that offers opportunities for professional development and the chance to make a significant impact.


Position Summary:

This role is pivotal in overseeing a network of financial centers within a designated market, acting as a resource in the absence of the primary financial center manager.

The key responsibilities include:

  • Functioning as a backup leader within the financial center network.
  • Managing client interactions, ensuring effective engagement and retention.
  • Driving business performance through structured management routines and coaching.
  • Creating an exceptional client experience.
  • Implementing market-level initiatives as directed by leadership.
  • Promoting operational excellence across all functions.

Key Qualifications:

To be successful in this role, candidates should possess:

  • A minimum of 1 year of leadership experience, demonstrated through coaching, training, or motivating diverse teams.
  • Ability to influence and collaborate effectively with others to achieve common objectives.
  • Strong customer service skills with a proven ability to resolve issues independently.
  • Financial acumen, including experience in leading teams and analyzing financial reports to enhance profitability.
  • A track record of balancing risk while achieving business goals.
  • Excellent interpersonal skills, fostering relationships and providing personalized service.
  • Strong organizational abilities to manage multiple tasks and deliver results.
  • Effective communication skills, both verbal and written.
  • Proficiency in professional software applications.
  • Flexibility to work extended hours as necessary.
  • Willingness to travel within the designated market.

Preferred Qualifications:

Additional qualifications that are advantageous include:

  • Over 1 year of management experience, including hiring and developing team members.
  • Experience in consumer banking, financial services, or related fields.
  • A Bachelor’s Degree in a relevant discipline.
  • Bilingual capabilities (verbal and written).

Skills:

Essential skills for this position include:

  • Customer Service Management
  • Performance Management
  • Coaching and Development
  • Client Focus
  • Risk Management
  • Sales Performance Management
  • Business Operations Management
  • Leadership Development
  • Problem Solving

Education Requirement:

High School Diploma or equivalent.


Shift:

1st shift (United States of America)


Hours Per Week:

40


Bank of America is an equal opportunity employer and values diversity in the workplace. We encourage applications from all qualified candidates without regard to race, gender, age, or any other characteristic protected by law.