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Field Service Operations Specialist

2 months ago

Plymouth, Massachusetts, United States Bühler Inc Full time

Overview
We are seeking a dedicated Field Service Operations Specialist to oversee the daily coordination of our Field Service Engineers (FSEs). This role is essential in ensuring efficient workflows and providing support to our team, ultimately enhancing service delivery excellence. The ideal candidate will possess exceptional organizational skills, be proficient in managing intricate tasks, and demonstrate a commitment to fostering efficiency and supporting our engineers.

Key Responsibilities
Your position will play a vital role in cultivating strong relationships with both internal teams and external partners, including our global affiliates. This requires a confident approach to navigating diverse cultural contexts. Your analytical skills and organizational expertise will empower you to effectively manage the unpredictable situations that may arise. If you are looking for a dynamic role that allows you to influence customer satisfaction and elevate service quality, we invite you to contribute to creating exceptional field service experiences.

Core Duties

  • Generate customer quotes, orders, and purchase requisitions within SAP.
  • Engage with customers regarding outstanding quotes, purchase orders, revisions, and scheduling.
  • Collaborate with international affiliates across various time zones.
  • Adapt foreign quotes to meet American standards.
  • Organize and monitor job schedules in SAP Connect.
  • Provide FSEs with essential job details, including travel schedules, machine specifications, and contact information.
  • Act as the primary contact for Field Service Engineers concerning scheduling matters.
  • Follow up on parts required for each job.
  • Manage incoming communications from both internal and external customers, domestically and internationally.
  • Escalate issues to the Team Lead as necessary.
  • Edit trip reports, approve time entries in Connect, and maintain CATs reporting.
  • Support Buhler's Quality Process (CAQ) through SAP and scheduling.
  • Ensure punctual and reliable attendance at work.
  • Oversee miscellaneous projects and complete various tasks as required.

Qualifications
  • High School Diploma or GED is required.
  • Associate degree or equivalent experience is preferred.
  • Strong interpersonal communication and relationship-building skills to effectively engage with diverse individuals.
  • Confidence in navigating uncertain situations.
  • Mathematical aptitude.
  • Ability to work independently with minimal supervision.
  • Exceptional time management and organizational skills.
  • Professional telephone etiquette is essential.
  • Capability to identify, assess, and resolve issues in high-pressure environments.
  • Proficient in MS Word, Excel, PowerPoint, and Outlook.
  • Able to type at least 50 words per minute.
  • Experience with SAP or similar ERP systems.
  • Background in manufacturing is advantageous.
  • Ability to maintain a positive attitude in a constantly changing environment.
  • Capable of working independently while contributing to a team setting.

Benefits
  • Join an international and successful company with sustainable future prospects.
  • Engage in a modern technical environment with stimulating challenges.
  • Experience a professional atmosphere that promotes open communication.
  • Access exciting development and training opportunities.
  • Enjoy a dynamic and supportive work environment.
  • Comprehensive health insurance with a Health Savings Account.
  • Dental and vision coverage.
  • Life insurance options.
  • Short-term and long-term disability benefits.
  • 401(k) plan with a 6% company contribution.
  • Generous vacation policy.
  • Sick leave provisions.
  • Maternity and paternity leave available.