Desktop Specialist

3 days ago


Plymouth, Massachusetts, United States Quantum World Technologies Inc Full time
Job Title: Desktop Specialist

We are seeking a highly skilled Desktop Specialist to join our team at Quantum World Technologies Inc. The ideal candidate will possess excellent technical expertise and excellent communication skills to collaborate effectively with our team.

Key Responsibilities:
  • Provide End User Computing support to internal users
  • Deliver approved applications and services
  • Support mobile devices (phones and tablets)
  • Window 10 and Window 11 Migration and SCCM
  • Adhere to agreed SLAs and metrics utilizing the ITSM platform (ServiceNow) for call management and escalation
Requirements:
  • 6+ years experience in customer service and support of Windows Operating systems in a global enterprise environment
  • Experience with Configuration Management, MDM and Deployment methods with SCCM and Intune
  • Understanding of Windows 10 new features, feature updates, and industry best practice processes
  • Understanding of Microsoft Patching Cycles & Policies, best practice processes
  • Knowledge of new and emerging enterprise technologies
Preferred Qualifications:
  • Active technical certifications
  • ITIL-Foundation and Agile experience

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