Customer Service Associate

2 weeks ago


Salem, New Hampshire, United States Mckinnonsmarkets Full time

Position Overview: As a vital member of our team, you will contribute to creating a positive shopping experience for our customers. Collaborating closely with the Customer Service Department Manager and Assistant Store Managers, you will ensure the seamless operation of the front end.

Key Responsibilities:

1. Support the Front End Department Manager in all operational aspects.

2. Address customer inquiries and fulfill requests promptly.

3. Maintain cleanliness and organization in your work area.

4. Retrieve shopping carts from the parking area.

5. Adhere to established food safety and sanitation protocols.

6. Stay informed about new products and their proper placement.

7. Ensure proper maintenance and care of all equipment.

8. Report any safety concerns or hazards immediately to maintain a secure environment.

9. Communicate effectively with associates regarding departmental operations.

10. Keep Store Leadership updated on any relevant departmental matters.

11. Manage cash drawer accurately and maintain proper funds.

12. Process cash transactions and handle exchanges with bookkeepers.

13. Facilitate gift card sales to customers.

14. Collect payments for purchases and provide change as necessary.

15. Notify supervisors when cash pickups or change are required.

16. Regular attendance is essential for this role.

17. Perform additional duties as assigned by Store Leadership or Coordinators.

Qualifications:

1. Self-motivated and solution-oriented mindset.

2. Strong communication skills and ability to motivate others.

3. Passion for food and knowledge of various products.

4. Flexibility in scheduling to accommodate departmental needs.

5. Basic computer skills are required.


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