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Customer Service Representative

2 months ago

Salem, New Hampshire, United States Airgas Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Airgas. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Order Fulfillment
    • Process customer orders in a timely and accurate manner
    • Coordinate with internal departments to ensure seamless order delivery
  • Sales and Support
    • Provide sales support to customers, including product recommendations and pricing information
    • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Account Management
    • Build and maintain strong relationships with customers to ensure their loyalty and satisfaction
    • Identify opportunities to upsell and cross-sell products and services
Requirements
  • Education
    • High school diploma or equivalent required
    • Additional education or training preferred
  • Experience
    • Two years of customer service and/or inside sales experience required
    • Prior experience with SAP preferred
  • Skills
    • Excellent customer service and communication skills
    • Strong problem-solving and analytical skills
    • Ability to work well in a team environment
    • Ability to set priorities and manage time effectively
Working Conditions

This is a full-time position that requires frequent use of a computer and telephone. The employee may be required to remain stationary for extended periods of time and may occasionally be required to traverse through office and/or manufacturing locations.

Equal Employment Opportunity

Airgas is an equal opportunity employer and welcomes applications from all qualified applicants. We are committed to building a diverse and inclusive workplace that values and respects the contributions of all employees.