Customer Service Representative
5 days ago
PNC is seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Problem Solving: Analyze and resolve complex customer issues, often requiring creative problem-solving skills.
- Communication: Effectively communicate with customers, internal stakeholders, and external partners to ensure seamless service delivery.
- Process Improvement: Identify opportunities to improve customer service processes and implement changes to enhance the overall customer experience.
- Customer Focus: Demonstrate a strong commitment to delivering exceptional customer service and ensuring customer satisfaction.
- Communication Skills: Possess excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
- Problem-Solving Skills: Exhibit strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- Technical Skills: Proficient in using technology to support customer service operations, including CRM systems and other software applications.
- Competitive Compensation: Receive a competitive salary and benefits package, including medical, dental, and vision coverage.
- Opportunities for Growth: Pursue career advancement opportunities within PNC, with a focus on developing your skills and expertise.
- Collaborative Environment: Work in a dynamic and supportive team environment, with opportunities to collaborate with colleagues and contribute to the success of the organization.
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Customer Service Representative
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