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Customer Service Representative

2 months ago

New Braunfels, United States PNC Full time
Job Summary

PNC is seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Problem Solving: Analyze and resolve complex customer issues, often requiring creative problem-solving skills.
  • Communication: Effectively communicate with customers, internal stakeholders, and external partners to ensure seamless service delivery.
  • Process Improvement: Identify opportunities to improve customer service processes and implement changes to enhance the overall customer experience.
Requirements
  • Customer Focus: Demonstrate a strong commitment to delivering exceptional customer service and ensuring customer satisfaction.
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Problem-Solving Skills: Exhibit strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Technical Skills: Proficient in using technology to support customer service operations, including CRM systems and other software applications.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Growth: A dynamic and supportive work environment that fosters professional growth and development.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the organization.