Bilingual Customer Service Representative

4 months ago


New Braunfels, United States IBEX Full time

Overview:

About us:

At ibex, we focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.

About the role:

Customer Service Representatives will be working directly with the customer to provide support related to tax preparation software. Critical thinking, active listening skills and multitasking abilities are key elements for a top agent on this program.

Responsibilities:

Your day to day will involve:

Assisting with setup, download and installation of tax software.

Identifying and troubleshooting different tax scenarios.

Independently researching and identifying solutions.

Being able to understand research findings, apply it and communicate it to the caller.

Navigating multiple screens while keeping the caller engaged in conversation.

Responding to customer inquiries in a courteous and professional manner while maintaining control of the conversation.

Using resources to stay up to date on the latest processes and procedures.

Qualifications:

Some things we consider critical for this role:

High School Diploma or Equivalent

Experience working in customer service

Ability to multi-task using multiple applications simultaneously

Strong active listening skills

Reading comprehension skills

Professional verbal and written communication skills

Strong organizational skills and attention to detail

Ability to work independently and with a team

Ability to learn quickly and adapt to ever changing information

Cooperative, professional and effective interaction skills

Critical thinking and problem solving skills

Time management skills

Excellent attendance records

Ibex Benefits:

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan

Paid Time Off

Paid T-Mobile cell service

$500.00 Employee referral program

Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more)

Job Type: Full-time

Salary: $16.25 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance


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