Customer Service Representative for Commercial Insurance

6 days ago


Seattle, Washington, United States Belltown Insurance Group Full time

**About Belltown Insurance Group**

We are a dynamic insurance agency seeking an experienced and skilled Customer Service Representative to join our team in Seattle, WA.

**Salary:** $65,000 - $85,000 per year, depending on experience.

**Job Description:**

In this role, you will be responsible for delivering exceptional customer service to existing clients, providing timely support for policy updates, quotes, payments, and answering questions. You will also work with new clients or support producers to understand their needs, research policy options, present options, finalize coverage, and negotiate with carriers when necessary.

Key Responsibilities:

  • Provide proactive and reactive customer service via phone, email, and in-person
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with team members, mentor staff, provide expertise, and answer questions
  • Stay up-to-date with industry developments, products, and services

Requirements:

  • Washington Personal & Commercial Insurance License required
  • Minimum 2 years of commercial lines insurance account management experience and a Bachelor's Degree or comparable work experience
  • Strong knowledge of insurance products, rating procedures, underwriting procedures, coverages, and industry operations
  • Excellent communication, math, and reading skills, with attention to detail and organization
  • Ability to handle complex problems without direct supervision, possess a sense of urgency, and have excellent time management skills

Benefits:

Competitive pay, professional development opportunities, job stability in a growing industry, flexible work-from-home options available.



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