Service Manager

1 week ago

Centennial, Colorado, United States Asbury Automotive Group Full time
About Asbury Automotive Group

Arapahoe Hyundai is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies and our commitment to our team members, guests, and partners. Our culture is grounded in our North Star and Compass and powered by our DRIVE values, focusing on becoming the Most Guest Centric Automotive Retailer.

We are seeking an experienced Service Manager to join our team. The successful candidate will oversee the service department, drive operational success, and motivate, train, develop, and reward employees. Strong customer service skills and the ability to manage a team are essential. Experience with CDK or other automotive software is required. A proven track record of growing the fixed operation business through excellent CSI, advertising, managing utilization, and proficiency of the shop is also necessary. The ideal candidate will have 3+ years as an automotive Service Writer/Service Assistant Manager and previous automotive Service Management experience.

Responsibilities
  • Manage employee schedules and pay plans
  • Forecast goals and objectives for the department and strive to meet them
  • Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Work with shop foreman to ensure customers' vehicles are serviced properly and in a timely manner
  • Attend manager meetings and conduct service department meetings
  • Prepare and administer an annual operating budget for the service department
  • Maintain Asbury's specified service customer pay gross profit growth
  • Maintain technician proficiency as specified by Asbury standards
  • Partner with technical schools to recruit technicians
  • Partner with OEM and other third-party vendors
  • Handle and resolve customer complaints
  • Motivate, train, develop, and reward employees
  • Communicate with customers about maintenance and service work needed effectively
  • Continue to maintain Asbury's value, quality, and integrity
  • Provide and maintain a safe work place and environment for employees and customers
  • Other duties to be determined by management

Requirements
  • High school diploma or General Education degree (GED) in addition to 4-10 years related experience and/or training; or equivalent combination of education and experience.
  • English language required (Bilingual a plus)
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Valid Driver's License
  • The employee typically works in an office and shop environment and uses a computer, telephone, mobile phone, and other office equipment as needed to perform duties. Contact with the public in various environments may risk exposure to contagious diseases or contact with domestic animals.
  • Must be able to pass pre-employment screening (background and drug.)

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