Global Customer Success Professional

5 days ago


Houston, Texas, United States The Search Group Full time

Unlock Global Opportunities as a Strategic Account Manager

We are partnering with an innovative company at the forefront of transforming global brands through cutting-edge technology. This fast-scaling organisation has built a reputation for delivering creative solutions that combine media and hardware to unlock incredible business opportunities for their clients.

This is your chance to be part of a company shaping the future of the industry, working alongside some of the most recognised names globally. If you're passionate about driving exceptional customer outcomes and want to be part of an organisation on an exciting growth trajectory, this role may suit you.

As a Global Customer Success Professional, you'll play a pivotal role in managing key strategic accounts, ensuring client success, and driving revenue growth. Based in Houston, this role is perfect for someone who thrives on building long-term client partnerships and delivering innovative solutions.

Key Responsibilities:

  • Strategic Growth: Identify opportunities to expand and deepen relationships with existing accounts, focusing on upselling and driving revenue growth.
  • Client Collaboration: Partner with clients to understand their unique needs, delivering tailored solutions and acting as a proactive problem-solver.
  • Industry Expertise: Leverage your experience in media with a hardware element to position the company as a valued, innovative partner.
  • Operational Excellence: Ensure seamless account management, from onboarding to ongoing support and renewals, delivering best-in-class service.

Requirements:

  • Experience: 8+ years in account management or customer success, ideally with exposure to complex technical sales.
  • Industry Knowledge: Proven success managing accounts in innovative, fast-paced industries such as media, hardware, or emerging technologies.
  • Relationship Management: Exceptional interpersonal and communication skills with a talent for building trust and maintaining long-term relationships.

Compensation:

The estimated salary for this role is $120,000 - $180,000 per annum, based on location and industry standards. The company offers a comprehensive benefits package, travel support, and clear opportunities for growth in a dynamic, forward-thinking environment.

Diversity and Inclusion:

We are committed to building a diverse and inclusive workplace and welcome applicants from all backgrounds.



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