Healthcare Scheduler Coordinator
2 weeks ago
We are seeking a highly skilled and detail-oriented Healthcare Scheduler Coordinator to join our team at Sanzie Healthcare Services, Inc. As a key member of our scheduling team, you will be responsible for coordinating patient scheduling, tracking completed supervisory visits, and ensuring patient and clinician satisfaction.
Key Responsibilities- Receive and enter data for new and current patients and employee records into the database.
- Coordinate patient scheduling and tracking of completed supervisory visits per regulatory requirements.
- Notify the clinical supervisor and case manager via CCNF or MIF when verbal orders are needed for start-of-care visits outside the 48-hour window.
- Guarantee patient and clinician satisfaction by creating consistency within the patient's schedules.
- Receive requests for service and scheduling changes and maintain patient and resource calendars.
- Report potential staffing needs and performance issues related to the availability of Agency staff to the Clinical Supervisor as needed.
- Notify the Administrator or Intake Department of additional payer authorization for continued services before scheduled visits.
- Notify the Care Coordinator at the start of service and enter clinical notes of missed visits in the Electronic Medical Record per protocol.
- Document communication with patients, families, or caregivers in the Electronic Medical Record via clinical note.
- Provide backup to other SHCS team members as assigned.
- Participate in information management and performance programs.
- Attend and participate in annual in-service training programs.
- Attend and participate in mandatory educational programs, seminars, etc.
- Keep up-to-date on new methods, products, trends, etc., and communicate this information to other staff.
- Perform other administrative duties as assigned.
- Enter scheduling data and create and maintain staff schedules. Schedule client appointments/visits according to care plans and staff availability.
- Contact care providers and clients regarding day-to-day changes.
- Check to ensure the caregiver has the appropriate licensing and certifications.
- Review documents to ensure all forms are filled out.
- Ensure files are complete with all required documents.
- Review all client information and plan of care upon receiving a new client. Put in an unassigned schedule to ensure monitoring and tracking of staffing progress.
- Schedule an appropriately skilled person for the new client and input scheduling information into the database immediately after confirming with a caregiver.
- Licensed Practical Nurse (LPN) or Registered Nurse (RN) degree.
- Two years of customer service experience required.
- One year of healthcare or home care experience preferred.
- One year of scheduling experience.
$16 - $18 per hour
Job posted by ApplicantPro
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