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Client Relations Associate

2 months ago

Dallas, Texas, United States Service King Full time

Position Overview

As a vital member of our Customer Care Center, the Customer Experience Associate plays a crucial role in delivering exceptional service to our clients. This position is designed for individuals who are passionate about assisting customers and providing them with the best possible experience.

About Us

Service King Collision Repair Centers is a leading provider in the collision repair industry, known for our commitment to quality and customer satisfaction. With over 330 locations across multiple states, we pride ourselves on offering high-quality repairs backed by a lifetime warranty.

Key Responsibilities

  • Complete the formal training program to gain a comprehensive understanding of our services.
  • Provide accurate and efficient assistance to customers, insurance companies, and vendors.
  • Address customer inquiries regarding collision repairs and assist in scheduling appointments.
  • Maintain a professional and courteous demeanor while interacting with clients.
  • Be receptive to coaching and feedback to enhance performance.
  • Take ownership of customer issues and work diligently to resolve them.
  • Utilize designated tools to address inquiries effectively.
  • Strive for continuous improvement in performance and service quality.
  • Handle challenging situations with composure and professionalism.
  • Adhere to the assigned work schedule and maintain acceptable attendance.

Qualifications

  • Minimum of six months experience in customer service, preferably in a contact center environment.
  • Strong team player with a professional attitude and work ethic.
  • Excellent verbal and written communication skills.
  • Proficient in data entry and computer navigation.
  • High School diploma or equivalent required.
  • Flexibility to work rotating Saturdays and varied schedules.
  • Bilingual skills (English/Spanish) are advantageous but not mandatory.

Benefits

We offer competitive compensation, opportunities for career advancement, and a comprehensive benefits package, including:

  • Medical, Dental, and Vision coverage (eligibility after 30 days)
  • 401k Savings Plan
  • Health Flexible Spending Account
  • Life and Disability Insurance
  • Paid Time Off

Join us at Service King, where we are dedicated to providing a fulfilling workplace that empowers our team members to deliver outstanding service and safe repairs.